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Online Privacy Statement

Last updated May 2018

Our Privacy Undertaking

We will: 

  • Keep your personal data safe and private
  • Not sell your data to 3rd parties
  • Give you ways to manage and review how we interact with, and market to you at any
    time

Pushka Home Ltd (“us”, “we”, “our”) is committed to protecting and respecting your privacy.

Our privacy policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. For the purposes of the General Data Protection Regulations, the data controller is Pushka Home Ltd, a company incorporated in the United Kingdom with company number 08047355 and a registered office of Unit 5a, Shannon Commercial Centre, Beverley Way, New Malden, Kt3 4PT

Our privacy policy applies to all companies (not necessarily named Pushka Home) associated by way of ownership with the Pushka Home Ltd family of companies, websites in the Pushka Home Ltd family of companies, Pushka online applications that run on smart phones, tablets, and other mobile devices (“apps”) as well as your use or access of any of our online services, content.

If you are an existing customer or supplier we already have limited personal information of yourself or of your staff, such as names and family names, contact details, birthdays, addresses, payment details, etc. Maintaining and processing this personal data is necessary for continued trade between the Pushka Home Ltd family of companies and yourself.

By continuing to trade withPushka Home and its associated companies or by submitting any personal data, you agree to this collection, transfer, storing, maintenance and / or processing in so far as the data is necessary for the purpose for which it has been collected.  We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with the GDPR.

We may from time to time change this privacy policy as the need arises from changes in European legislation or local country legislation. When such changes take place, you will be notified.

With the exception of personal data specified in this policy we may collect additional personal information from you, only if you have chosen to provide it to us.

Use made of the information

We may use information held about you for various reasons, for example:
o To carry out our obligations arising from any contracts entered into between you and us
o To comply with any legal and /or statutory obligation in terms of relevant municipal laws
o To ensure that content from our site is presented in the most effective manner for you and for your computer
o To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
o To allow you to participate in interactive features of our service(s), when you choose to do so
o To notify you about changes to our products and/or service(s)

If you are an existing customer, we may contact you by email, telephone, printed media or in other manners with information about goods and services similar to those which were the subject of a previous sale to you.

Pushka Home does not share the personal information of its customers or suppliers and/or their employees with any third parties for the purposes of further marketing by those third parties.

The information we collect from you depends on what activities you are carrying out on our site(s), whether you are logged in or not and whether you are placing an order. For example, we may collect, process, maintain and store some, all, or any combination of the following personally identifiable information about you:

• Contact Name (First and family names) 
• Company Name, registration number and tax related numbers
• Postal and / or physical address
• Payment details (which may include credit card or banking account information)
• Contact telephone number(s)
• Contact email address(es)
• Contact person(s) names

Examples of instances when such information may be collected, processed, maintained or stored are when you:

o Provide the information by completing online forms on our site: This includes information provided at the time of registering to use our site, purchasing our products, completing the “Contact Us” form. We may also ask you for information when you report a problem with our site
o Contact us: we may keep a record of that correspondence
o Complete surveys that we use for research purposes or to enhance our services: There will however be no obligation on your part to respond to them
o Complete transactions through our site and for the fulfilment of your orders
o Visit our site(s) and access resources we may collect data with the use of cookies (See below for more on Cookies)
o Trade with us, including requests for offers, quotes, etc. In such cases the collection of personal data will also potentially be necessary to complete the trade contract

Pushka Home also relies on collecting data to further its legitimate interests as a basis of lawfulness of processing.

For Pushka Home a legitimate interest is when we have a business or commercial reason to use your information. Even in these circumstances the legitimate interest must not unfairly go against your rights in terms of the GDPR. Generally, we will rely on legitimate business interest when collecting the following, or any combination of the following, categories of personal information:

 

 Category of personal information

Description

(Examples)


Purpose of processing

Identity

Name(s)

Family names

Contact person’s / representatives names

  • General communications with trading partners
  • Being efficient about how we fulfil our legal duties
  • Being efficient about how we fulfil our legal and contractual obligations
  • Complying with regulations that apply to us

Financial

Credit limits

Payment history

Banking details

  • Being efficient about how we fulfil our legal duties
  • Being efficient about how we fulfil our legal and contractual obligations
  • Complying with regulations that apply to us

Contact

Physical address for delivery purposes

Phone numbers and/or e-mail address for contact purposes

  • General communications with trading partners
  • Being efficient about how we fulfil our legal duties
  • Being efficient about how we fulfil our legal and contractual obligations
  • Complying with regulations that apply to us

Transactional

Sales orders (customers)

Purchase orders (suppliers)

Related payments to the above

  • Being efficient about how we fulfil our legal duties
  • Being efficient about how we fulfil our legal and contractual obligations
  • Complying with regulations that apply to us

Contractual

Details about the trading relationship that we have with you

  • General communications with trading partners
  • Being efficient about how we fulfil our legal duties
  • Being efficient about how we fulfil our legal and contractual obligations
  • Complying with regulations that apply to us

Locational

Data we get about where you are, the address where you connect a computer to the internet

  • General communications with trading partners
  • Being efficient about how we fulfil our legal and contractual obligations
  • Complying with regulations that apply to us

Behavioural

Information on how you use our products and services

  • Figuring which of our products and services may interest you and informing you about them
  • Developing products and services, and marketing such products and services, and making trade offers

Open Data and Public Records

Details about you that are in public records and information about you that is openly available on the internet, or that you may have made shared through social media

  • Being efficient about how we fulfil our legal duties
  • Being efficient about how we fulfil our legal and contractual obligations

 

Usage Data

General data about how you use our products and services

  • General communications with trading partners

Documentary Data

Details about you that are stored in documents in different formats, or copies of them. This could include items such as credit references, general correspondence, etc.

  • General communications with trading partners
  • Being efficient about how we fulfil our legal duties
  • Being efficient about how we fulfil our legal and contractual obligations
  • Complying with regulations that apply to us

Consents

Any permissions, consents, or preferences that you give us. This may include items such as how you want us to contact you, whether you prefer to receive paper invoices and statements, or prefer e-mail formats.

  • General communications with trading partners
  • Being efficient about how we fulfil our legal duties
  • Being efficient about how we fulfil our legal and contractual obligations
  • Complying with regulations that apply to us

   When you provide personal information on one of our websites you:

 

  • Are made aware that Pushka Home or its associated companies may collect, maintain and process your personal information.
  • Confirm that any information that you provide is true, accurate and complete, and that you will not deliberately provide any false information nor impersonate any other person or entity or misrepresent yourself or any other person or entity.

Our websites and apps are not intended for children under 16 years of age. We will not knowingly solicit data online from, or market online to, children under 16 years of age. 

Automated decision making and profiling, and special categories of personal data

In terms of the GDPR you have a right to object against automated decision making and profiling based on special categories of data.

Special categories of data refer to personal data regarding ethnic or racial origin, trade union membership, criminal records, etc. Pushka Home does not collect, store, maintain or process any of the special categories of data. If this status changes at any stage in the future, we will update this online privacy statement accordingly.

Automated decision making, and profiling refers to a process of allowing computer systems to generate outcomes that have legal effect. In general Pushka Home does not make use of automated decision making and profiling in its relationship with trading partners. If this status changes at any stage in the future, we will update this online privacy statement accordingly and you will be notified.

Cookies

Cookies are text files, used by your computer's browser, that store visitor data.  Cookies are commonly used on the Internet and do not harm your system.

We currently use cookies to collate general management data which is used to plan enhancements to our services.

We make use of the following cookies, which are set to expire as detailed below:

 

Cookie Name

Description

Expiry

_ga

A google Analytics Tracking Cookie used to distinguish between users

2 years

_gat

A Google Analytics Tracking Cookie used to throttle request rates

24 hours

_gid

A Google Analytics Tracking Cookie used to distinguish between users

1 minute

CAKEPHP

A Cookie controller used to manage other Cookies

1 hour

Wfvt_72563704

Used to track user duration so that page views can be grouped together

30 minutes

Wordfence_verifiedHuman

Used to verify if the visitor is a human or a bot

1 minute

 NOTE – the cookies above refer to the cookies used by the centrally managed Pushka Home websites and web shops.

If you do not want to accept cookies you may be able to configure your browser not to accept them.  Please refer to your browser's 'help' facility for further information. Subject to specific regional European country laws you may be asked to consent to cookies via a cookie banner on the website.   However, you should bear in mind that this may affect our ability to process the transactions you wish to have authorized.  You can enable or disable cookies by modifying the settings in your browser.  You can find out how to do this, and find more information on cookies, at: https://www.aboutcookies.org/ (Note that Pushka Home does not control this website and is not responsible for its content. It is provided as information only. For the most current browser-specific information, please consult your browser’s manufacturer).

Where we store your personal data

Any data that you provide to us is normally stored, processed and maintained in a country within the European Union (EU). While it is not normal practice for Pushka Home to do so, data may be transferred to, and stored at, a destination outside the EU. In such cases we shall ensure that only countries, and / or third-party processors that are compliant with the EU regulations are used by using means prescribed by the EU - GDPR. 

Similarly, data may also be processed by staff operating outside the EU who work for us or our associated service provider(s).  Such staff may be engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services.  

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential.  We request that you do not share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure.  Although we will do our best to protect any personal data you give us, we cannot guarantee the security of your data transmitted from your terminal to our site.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access. These include:

  •            Hashing
  • SSL-encryption
  • ISO 27001

We also take appropriate steps, such as encrypted passwords and recovering passwords via email without direct passwords details, to verify your identity before granting access to your personal profile.

Disclosure of your information

Regional companies in the Pushka Home family may share your personal information for marketing purposes.

In order to further our legitimate interests, we may disclose your personal information to third parties:

o    In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;

o    If Pushka Home is, or substantially all of its assets are, acquired by a third party, in which case personal data held by it about its customers and suppliers and /or their employees will be one of the transferred assets.

o    If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of us or our group, our customers and suppliers, or others.  

o    When furthering the legitimate interests of Pushka Home and its associated family of companies by exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction.

In all of the above cases we shall inform you that your personal information has been shared with a third party.

Your rights

In terms of the EU- GDPR you have the following rights:

  1. To be provided with details regarding the type of personal information being collected, processed and maintained
  2. Rectification of incorrect personal information that has been collected and stored by Pushka Home  
  3. Subject to competing rights and legal obligations of Pushka Home, partial or complete erasure of your personal information because:
  • Pushka Home no longer needs the personal information for the purposes that it has collected
  • You wish to withdraw the consent that you gave for the personal information to be processes
  • If the processing is based on furthering our legitimate interest you may object to such processing. This objection will be weighed against our rights and legal obligations to further process the personal information.
  • The processing is unlawful
  1. Restrict the processing of personal information because:

 

  • Of inaccuracies in the personal information
  • The processing is unlawful
  • Pushka Home no longer needs the personal information for the purposes that it has been collected
  • If the processing is based on furthering our legitimate interest you may object to such processing. This objection will be weighed against our rights and legal obligations to further process the personal information.
  1. If the processing is based on furthering Pushka Home legitimate interest you may request that such processing be ceased. This objection will be weighed against our rights and legal obligations to further process the personal information
  2. Where the processing of personal information is based on furthering Pushka Home legitimate interest, to download such personal information in digital format
  3. Where the processing of personal information is based on consent, to withdraw such consent

You can exercise your right to prevent such processing by checking the relevant boxes on the online forms that we use to collect your personal data.  You can also exercise the right at any time by contacting us directly.                                                                         

Where we have shared your personal information in line with the provisions with this privacy policy, we shall take reasonable steps to inform all parties with whom we have shared the information of any request to have such personal information deleted.

Any of our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates.  If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies.  Please check these policies before you submit any personal data to these websites.

The GDPR gives you the right to access information held about you.  Your right of access can be exercised in accordance with the Act.  Any access request will be dealt with free of charge.

Changes to our privacy policy

You will be notified of any changes that we may make to our Privacy Policy in the future.

Queries and Complaints

If you have any requests concerning your personal information, please contact our operations team by email to

Terms & Conditions

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Pushka Home Ltd' relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term Pushka Home Ltd or ‘us’ or ‘we’ refers to the owner of the website. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of this website is for your general information and use only. It is subject to change without notice.

• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.

• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.

• All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website. Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence. From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).

• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Colour Reproduction

Please note colour reproduction is limited by the technology used to deliver web pages and by the colour representation of your own monitor and computer set-up. We have made every effort to display as accurately as possible the colours of our products but we cannot guarantee that the colour you see on your monitor’s display will accurately reflect the colour of the product on delivery.

Proper Use of Products

Any recommendations and advice offered are given without legal responsibility. Pushka Home Ltd shall not be liable to the customer in the event of damage to goods or injury to persons resulting from negligent or improper use or handling of goods by the customer, their employees or their agents or members of the general public, or any loss of profit or contracts or other consequential losses of any kind however caused.

To the extent permitted by applicable law, Pushka Home Ltd disclaims all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this website.

Pushka Home Ltd shall not be liable to any person for any loss or damage which may arise from advice given or from the use of any of the information contained in any of the materials offered on this website.

Availability

All items are subject to availability.

Complaints

Any complaints by the consumer will be dealt with in a fair, effective and confidential manner. Complaints must be submitted in writing to our offices and will be acknowledged within 7 working days. Pushka Home Ltd agrees to provide a likely timescale to resolve the dispute and keep the consumer informed about progress.

Delivery

(a) Any time or date named by Pushka Home Ltd for delivery is given and intended as an estimate only and Pushka Home Ltd shall not be liable to make good any damage or loss whether arising directly or indirectly out of the delay in delivery.

(b) Where a period is named for delivery and such period is not extended by mutual consent in writing or under the provisions of clause (c) hereof, the customer shall take delivery within that period.

(c) Deliveries may be wholly or partially suspended and the time of such suspension added to the original contract in the event of a stoppage, delay or interruption of work in the establishment of either Pushka Home Ltd or the customer during the delivery period as a result of strikes, lock-outs, trade disputes, breakdown, accident or any cause whatsoever beyond the control of Pushka Home Ltd or the customer respectively.

(d) Unless otherwise agreed in writing between Pushka Home Ltd and the customer all goods supplied by Pushka Home Ltd are on an ex-works basis.

(e) No claim for damage in transit, shortage of delivery, or loss of goods will be entertained by Pushka Home Ltd, unless in the case of damage in transit or shortage of delivery, a separate notice in writing is given to the carrier concerned and to Pushka Home Ltd at the time of delivery and Pushka Home Ltd receives a complete claim in writing at its head office within three days of delivery, and in the case of loss of goods, Pushka Home Ltd and the carrier concerned receive, in the case of Pushka Home Ltd at its head office, a complete claim in writing made within fifteen days from date of despatch.

Cancellation of Order

Once an official order has been received either verbally or in writing, a contract is deemed to have been entered into between Pushka Home Ltd and the customer. Cancellation of the contract will be at the discretion of Pushka Home Ltd. A cancellation will not be accepted in any circumstances where a product has been specially made to fill the order.

Returns & Refund Policy

We want you to be happy with your purchase. If you're not, just return the product to us or to one of our shops, following the instructions above, and we'll exchange or refund it. Please see below for products excluded from this policy.

Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 7 working days of receipt. This includes any delivery charge, but excludes the products listed as exceptions below.

It's important that returned items are in the best possible condition, so please take reasonable care of them and keep all packaging. We don't have a set time limit on returns, but if you change your mind about your purchase, it can make your return easier and quicker to administer if you bring the item back as soon as possible.

Please note:

Return shipment will be at your own cost. We can not arrange a third party collection on your behalf.

When returning goods we recommend that you use a carrier who offers shipment tracking and that you insure the package for its full value. You will be responsible for any loss or damage to the goods during transit.

Defective Goods

Please inspect and advise us within 24 hours of receipt if goods are damaged. Our carriers do not accept responsibility for damaged goods beyond this period of time.Goods represented by the customer to be defective shall not form the subject of any claim for work done by the customer or for any loss, damage or expense whatsoever arising directly or indirectly from such defects, but such goods, if returned to Pushka Home Ltd and accepted by them as defective, will at the request of the customer and if practicable be replaced as originally ordered. Defects in quality or dimensions in any delivery shall not be a ground for cancellation of the remainder of the order or contract.

Risk and Title

(a) Risk in the products supplied shall pass to the customer when Pushka Home Ltd provides the products to the Pushka Home Ltd carrier for delivery to the customer, or where applicable when the customer or its nominated carrier collect the products from Pushka Home Ltd premises.

(b) Save where the products are collected by the customer or its nominated carrier, Pushka Home Ltd will ensure that the products are insured to their replacement value against loss or damage while in transit with the Pushka Home Ltd carrier.

(c) The customer's right to possession of the products shall end immediately if it: (a) makes any arrangement with its creditors or otherwise takes the benefit of any statutory provision for the relief of insolvent debtors, or convenes a meeting of creditors, or enters into liquidation, or has a receiver and/or manager, administrator or administrative receiver appointed, or documents are filed for the appointment of an administrator of the customer or notice of intention to appoint an administrator is given by any entitled person or a resolution is passed or a petition presented to a court to wind-up the customer or for the grant of an administration order or any insolvency proceedings are commenced relating to the customer; (b) suffers or allows any execution to be levied on its property or obtained against it or breaches any of its obligations under any contract or any other contract with Pushka Home Ltd or is unable to pay its debts within the meaning of section 123 of the Insolvency Act 1986 or ceases to trade; or (c) encumbers or in any way changes any of the products.

If the customer shall make any default in or commit any breach of his obligations to Pushka Home Ltd or if any distress or execution shall be levied upon the customer his property or assets or if he (the customer) shall make, or offer to make, any arrangements or composition with creditors or commit any Act of Bankruptcy, or if any Petition or Receiving Order in Bankruptcy shall be presented or made against him, or if the customer shall be a limited company and any Resolution to wind up such company's business shall be passed or presented otherwise than for reconstruction or amalgamation or if a Receiver of such company's undertaking property or assets or any part thereof shall be appointed Pushka Home Ltd shall have the right forthwith to determine any order then subsisting and upon written notice of such determination being posted by it to the customer's address for service specified herein any subsisting order shall have been deemed to have been determined without prejudice to any claim or right Pushka Home Ltd might otherwise make or exercise.

Copyright Notice

This website and its content are copyright of Pushka Home Ltd - © Pushka Home Ltd 2014. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

• You may print or download to a local hard disk extracts for your personal and non-commercial use only.

• You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

Disclaimer

The information contained in this website is for general information purposes only. The information is provided by Pushka Home Ltd and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will Pushka Home Ltd be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

Through this website you are able to link to other websites which are not under the control of Pushka Home Ltd. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.

Every effort is made to keep the website up and running smoothly. However, Pushka Home Ltd takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.