Delivery & Payment
Sending goods to EU - Tax & Duty Update:
Whilst we pride ourselves on the quality of our products and services, we equally take as much pride in the relationship we have with our customers.
That's why, at this challenging time, we are sending our best wishes and hope you stay well and safe. Be assured we are here if and when required. All our staff are following strict hygiene guidelines in line with WHO guidelines. In terms of business practice we intend to operate at reduced staff levels with immediate effect with many staff members operating remotely from the office. We will continue to fulfil orders and offer technical support as usual. Should this change for any reason, rest assured you'll be the first to know. On behalf of us all here, we wish all of you and your family all the best in this difficult time. Let's stay healthy and optimistic.
UK standard delivery Royal Mail 48 Hr Tracked
Delivered within 3-4 working days. A signature may be required
ORDERS OVER £40: UK standard delivery Royal Mail 48 Hr Tracked
Delivered within 3-4 working days. A signature may be required
UK next day delivery - Royal Mail 24 Hr (98% guaranteed)
Available Mon-Fri, excluding Bank Holidays)
|£6.50||Delivered next working day (9am - 6pm). Orders must be received before 12pm. Orders received at weekends and Bank Holidays will be processed the next working day and delivered the following working day. A signature may be required.|
|UK next day delivery - Guaranteed||£12.50||Delivered next working day (9am - 6pm). Orders must be received before 12pm A signature is required.|
For international delivery costs, please see our flat rate table below. For all countries not listed below, please add your propducts to shopping cart and select your country and your delivery cost will be calculated for you based on your order.
DELIVERING TO USA AND CANADA:
ALL ORDERS BELOW £250 WILL BE SHIPPED USING ROYAL MAIL WHICH IS A 7-10 DAY SERVICE
ALL ORDERS OVER £250 OR 2KG WILL BE SHIPPED USING FEDEX WHICH IS A 3-6 WORKING DAY DELIVERY.
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All deliveries are sent by Royal Mail and if ordered by 12:00pm then all orders will be dispatched the same day. We send everything 1st class post which is a 1 to 2 day delivery time or if the item weighs over 500g (approx 4 knobs) then we will send using our 48 hour tracked service which aims to deliver within 3 working days from dispatch. You can select the express delivery option if you want your order to be sent on a next day delivery. Next day UK deliveries are not guaranteed for next day but they currently enjoy a very high rate of delivery success within 24 hours from dispatch. Guaranteed next day service is only available for UK delivery and is subject to total weight of order.
Please see the table above for UK delivery including England, Wales, Scotland, Northern Ireland and the Channel Islands. For international postage we use Royal Mail International tracked for packages under 2KG and a courier service for any packages over 2KG.
All parcels with be sent by Royal Mail International Signed For/Airmail. To see a postage estimate, please add your items to the shopping cart and select the desired country.
In the event that an item is temporarily out of stock, we will notify you of the delay and despatch it as soon as it arrives. We will only charge you for delivery once per order.
We despatch parcels using Royal Mail 48 hour and 24 hour service. For heavier packages and international services we will use courier services. We will notify you by email when your order is despatched and provide you with a tracking number.
Please use a delivery address where someone will be available to sign for your delivery. If your parcel requires a signature and there is no-one available to sign for your parcel at your address a card will be left by the delivery company. You may need to call to arrange a new delivery date or alternatively collect the parcel from your local depot.
Terms & Conditions
- We endeavour to provide tracking on all our tracked parcels and express services or the buyer can get in contact with us for any postal enquiries. Buyers are encouraged to follow the progress on their delivery by tracking it or contacting us in case of any queries about the delivery.
- Parcels that are not called for are returned to sender. Parcels with incorrect or missing/not full address can be returned to sender. If not called for and there is something wrong with the address then the buyer would incur a new postage fee in order to get this re-delivered. If a parcel is returned to sender we must await the item to be returned back to us.
- Our international deliveries within Europe & EU aim to deliver within 5 to 8 working days but can take up to about 10 working days depending on peak times with post and customs in the country of delivery. Buyers in Europe should get in contact within 2 weeks of dispatch if order is not received. Parcel orders can be returned to sender if an attempted delivery has been made and the parcel package is not called for.
- Our international deliveries for the Rest of the World aim to deliver within 7 to 12 working days but can take up to about 15 working days depending on peak times with post and customs in the country of delivery. Buyers in rest of the world should get in contact within 3 weeks of dispatch if order is not received. Parcel packages can be returned to sender if an attempted delivery has been made and item is not called for.
-All personalised items are non-refundable